Privacy Policy

1 Information We Collect

We may collect the following information when you use our website:

• Your name, mobile number, and email address.
• Your delivery address, area, and location details.
• Order details, products, quantities, and customer notes.
• Payment status and the payment transaction reference number.
• Messages, questions, and complaints sent to customer service.
• Technical information such as your device type, browser, and how you use the website.

2 How We Use Your Information

We use your information to:

• Receive, confirm, and prepare your order.
• Deliver your order to the address you provide.
• Contact you when necessary regarding your order or delivery.
• Process payments and check their status.
• Respond to questions, complaints, and refund requests.
• Improve our services and website experience.
• Prevent fraud and unauthorized use of the website.
• Send promotional offers or updates when you have agreed to receive them.

3 Payment Information

Online payments are processed through secure third-party payment gateways.

Bakery Line does not store your complete bank card number, PIN, or security code. We may only keep information such as the payment status, amount, and transaction reference number for order management and customer service purposes.

4 Sharing Your Information

We do not sell your personal information. We may share only the minimum information necessary with:

• Payment gateways and banks to process your payment.
• Our delivery team to deliver your order.
• Website hosting, technical, and service providers.
• Government or official authorities when disclosure is legally required.

These parties may only use your information for the purpose of providing the requested service.

5 Cookies

Our website may use cookies to operate the shopping cart, remember your preferences, improve website performance, and enhance your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the operation of some website features.

6 Protecting Your Information

We take reasonable measures to protect your information from unauthorized access, use, alteration, or disclosure.

However, no electronic system is completely secure. We therefore recommend that you do not share payment details or passwords with anyone.

7 How Long We Keep Information

We keep customer and order information for as long as needed to manage orders, provide customer support, process complaints, and meet legal and accounting requirements.

Information may be deleted or anonymized when there is no longer a legitimate reason to keep it.

8 Your Rights

You may contact us to request:

• Information about the personal data we hold about you.
• Correction or updating of your personal information.
• Removal from promotional or marketing messages.
• Deletion of your information when it is no longer needed for order management or legal requirements.

9 External Links and Services

Our website may contain links or services operated by third parties, such as payment gateways or social media platforms. These services are governed by their own privacy policies.

10 Changes to This Policy

Bakery Line may update this Privacy Policy when changes are made to our website, services, or information-processing practices.

Any updated version will be published on this page with a revised last-updated date.